General Terms and Conditions and Complaints Procedure

General Terms and Conditions and Complaints Procedure


 5th Novenber 2021

General Terms and Conditions and Complaints Procedure which state the rights and obligations of the Contracting Parties in providing and receiving services, concerning the sale of tickets for cultural and other events provided through the sales network WWW.PRAGUECLASSICCONCERTS.CZ (hereinafter referred to as the "Terms"). Information regarding COVID 19 can be found in HELP / COVID19.

A. Terms and Conditions

These terms and conditions of the Agency Artistic International s.r.o. , BIN: 227120147, with its registered office at Prague 4 - Chodov, Benkova 1698/9, postal code 149 00, and the place of business at Havelská 31, Prague 1, postal code 110 00, registered in the Commercial Register administered by the Municipal Court in Prague, File C, Insert 97786 (hereinafter referred to as AAI), stipulate the rights and obligations of AAI and the third parties, arising from the sale of tickets for cultural and other events online on the website WWW.PRAGUECLASSICCONCERTS.CZ operated by AAI.

B. Definitions

For the purposes of these Terms and Conditions, the following terms have the following meanings:


Concert, theatre or other cultural performance or any other event (exhibition, conference, training, trade fair, etc.), the primary purpose of which is to provide quality leisure time program for the customer on a given date and venue.


The natural or legal person organizing the event. The Seller may be the same as Organizer if the Seller is the organizer of the event.


A person using the website and AAI services


Ordering and distribution system operated by AAI, enabling Customers to place orders, book, purchase and collect tickets via individual sales channels. The sales channels of the PRAGUECLASSICCONCERTS.CZ network are mainly sales outlets and a web portal.


A document (voucher) issued in the PRAGUECLASSICCONCERTS.CZ sales network, different from the receipt which serves as the confirmation of payment of the ticket price (if the ticket is not a proof of payment of the ticket price), entitling the ticket holder and other persons in the total number stated on the ticket to a single entry to the event for which the ticket is issued. The individual types of tickets, including the method of their purchase and use, are specified in Article 4 of these Terms and Conditions. By submitting the ticket at the entrance to the event venue, the person exercising the rights thus arising expresses his / her consent with the Rules of Operation of the event venue, subject to the organizer's instructions and conditions of the event related to it.


A reservation provided by the Seller in the PRAGUECLASSICCONCERTS.CZ sales network, entitling the holder of a unique voucher code to purchase a specific type of ticket at a fixed price and date for the price of the balance of the voucher price and the set ticket price. The voucher is not a ticket and does not entitle the holder to enter the event.

Retail Outlet (Sales Point)

A Contracted Sales Point is a place approved within the PRAGUECLASSICCONCERTS.CZ sales network and marked with the PRAGUECLASSICCONCERTS.CZ logo, where tickets can be booked, purchased or collected based on their booking number or reference information associated with the direct on-line purchase. The opening hours of the Contractual Sales Point shall be determined by the operator of the sales point. The list of Sales Points is listed on the website.

Web Portal

AAI website at WWW.PRAGUECLASSICCONCERTS.CZ aimed to provide information on events offered and to book and purchase tickets for these events. In order to make reservations, purchase tickets and use the voucher service on this portal, it is necessary to have installed an optimal internet browser.

C. Contractual Relationships

The Organizer is responsible for the implementation and content of individual events. AAI is not the Organizer unless it is an event organized by AAI. For most of the events offered on the PRAGUECLASSICCONCERTS.CZ portal, the organizer is AAI. /see definition of terms - the person of the seller can be the same as the person of the organizer/. The event organizer is listed in the event description/cast only if not an AAI organizer. In this case, AAI is a vendor only. The Seller arranges for the Organizer the sale of tickets for the respective events of the Organizer on the basis of an order agreement concluded between the Organizer and AAI pursuant to § 2430 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as “Civil Code”).

By purchasing the ticket, the Customer enters in a contractual relationship with the Organizer of a specific event , the content of which is the provision of a leisure service on a given date, enabling the ticket holders to personally attend the event at a specified ticket price; all under the terms and conditions set out in the instructions supplied by the Organizer (hereinafter referred to as the “Event Participation Agreement”). Based on the order, AAI acts on behalf of the Organizer to the extent necessary for concluding the Event Participation Agreement between the Organizer and the Customer, releasing information and instructions of the Organizer on individual events and receiving the price for the services provided from the Customer, or handling other abovementioned matters of the Organizer.

Executing and fulfilling the Event Participation Agreement, including the dates, quality and scope of the offered event is the sole responsibility of the Organizer, who reserves the right to change them. For the purposes of these Terms and Conditions, the purchase of a ticket means the payment of the price for the provision of the Organizer's services on the basis of the concluded Event Participation Agreement. Unless expressly stated otherwise, all claims arising from the Event Participation Agreement, including the refund of the ticket price, shall be made by the Customer directly to the Event Organizer in accordance with the Complaints Procedure under these Terms and Conditions.

By using the services of the PRAGUECLASSICCONCERTS.CZ sales network and using or registering on the Web Portal, the Customer also enters into a relationship with AAI to the extent set forth in these Terms and Conditions, in particular in relation to the Customer's privacy or use of the reservation services of the PRAGUECLASSICCONCERTS.CZ network, and expresses his/her express consent to be bound by the Terms and Conditions.

F. Tickets and their types

The Organizer can designate one or more types of tickets for individual events (besides the basic tickets, especially VIP tickets, vouchers, tickets with the possibility of applying a discount, etc.). The information about the types of tickets available is provided in the ordering system of the PRAGUECLASSICCONCERTS.CZ network. The individual types of tickets usually differ in prices, scope of use and authorization.

If the sales channel of the PRAGUECLASSICCONCERTS.CZ network allows, tickets can be purchased in the printed form (Contractual Sales Points only) and electronic form (via the mobile application or the Web Portal). If the ticket is purchased in the electronic form, the rights arising from it can be exercised by presenting the customer's printed proof of purchase at the venue of the event.

The ticket is non-refundable upon purchase. Discounts which can be applied to individual tickets must be applied prior to the purchase or booking the tickets, applying a discount subsequently is excluded.

E. Voucher / Discount Coupon / Gift Voucher

AAI provides Vouchers within the PRAGUECLASSICCONCERTS.CZ network and through its contractual partners, with regard to time variability of prices and types of events. The Reservation Voucher provides a time-limited guarantee to purchase a selected type of ticket at a price corresponding to a predetermined ticket price deducted by the price of the already paid Voucher. The gift voucher is provided only in three price levels of 500Kč, 1000Kč and 2000Kč, which must be used to order tickets in their entirety. The price of the order must be equal to or greater than the price of the gift voucher being redeemed.  Unused gift voucher amount will be forfeited. The Voucher is not a ticket. Reservations related to the provision of Vouchers are subject to a one-time non-refundable fee corresponding to the price of the Voucher. The provision of a Voucher is confirmed to the customer by issuing a unique voucher code, the validity of which authorizes the customer to a one-time purchase of the ticket. The customer is obliged to keep and protect the unique voucher code against any misuse. Should the validity of the Voucher expire, the customer forfeits the right arising from the Voucher, without being entitled to a refund of the voucher price. The Voucher can only be ordered and purchased through the AAI Web Portal and, if applicable, a contractual partner. The payment of the Voucher is possible only by a direct on-line payment or transfer to the AAI bank account, or by an online payment or a transfer to an account of the AAI contractual partner.

F. Ticket sales

Tickets of the individual type can be purchased or booked in the following ways:

  1. through a direct sale at a Contractual Point of Sale
  2. online through the Web Portal
  3. by phone or email

Purchase or collection of a booked ticket at a Point of Sale:

The customer may purchase printed tickets at a Contractual Point of Sale during the opening hours without prior reservation if the tickets of the required type are on offer and have not been sold out. The customer can also book the purchase of the ticket in advance via the Web Portal (see below) and subsequently make a payment and collect them in a hard copy.

Purchase and booking of the Tickets or ordering a Voucher through the Web Portal:

It is possible to book or order a reservation or order Tickets or Vouchers at a various price range through the Web Portal, unless otherwise stated. To use the Web Portal, prior customer registration via the Web Portal interface is required. The Customer is required to state his / her personal and contact details truthfully and completely in the registration form and check their correctness before confirmation. By registering, the Customer agrees to be included in the Seller's databases and agrees to receive commercial offers and notices, in particular, information about a similar type of event, the sale of which has been or will be initiated through PRAGUECLASSICCONCERTS.CZ.

The registered Customer may book or purchase tickets for the available seats of the desired event within the concert hall plan at a various price range, including discounts offered with these tickets, or order a Voucher if the reservation system allows it. A registered Customer may purchase a Ticket or a Voucher and pay for them by means of an on-line payment. The Customer can also book the purchase of the given ticket (internet reservation) via the Web Portal for a subsequent payment and collection at a Contractual Point of Sale / Box office. The Customer is obliged to check the correctness of the created order before sending a request to purchase a Ticket or Voucher. By clicking on “Buy" or "Book", the Customer sends a binding request to purchase or book the selected Ticket or Voucher. The ticket paid on-line is assigned a unique code, which the Customer is obliged to retain. Tickets booked online can be collected based on the assigned verification reservation code in a paper or electronic form at the designated Point of Sale.

Ticket reservation via the Web Portal (Internet Reservation) is an AAI service guaranteeing the customer the possibility of purchasing a selected type of ticket upon the reservation number, name and surname, or e-mail at the Point of Sale, during the period of the reservation validity. In case of any problem during the purchase or reservation process which would prevent the completion of the purchase or reservation of the ticket, the customer may refer to This email address is being protected from spambots. You need JavaScript enabled to view it..

Bulk orders and reservations via Call Centre or Email:

Bulk orders and ticket reservations (more than 11 Tickets), or Vouchers, ordering Tickets and Vouchers from abroad, changing orders and reservations in order to increase the number of booked places, or in case the Customer is a person different from the Consumer, can be made on This email address is being protected from spambots. You need JavaScript enabled to view it. on work days from 9:00 a.m. to 4:30 p.m. or by calling +420 224 224 706.

The cost of the distance communication when using the Web Portal and telephone does not differ from the basic rate set by the telecommunications service provider and shall be borne by the Customer.

Written orders shall take the form of a binding offer to enter into an Event Participation Agreement and shall include a comprehensible request to order selected Tickets or Vouchers to a specified event as well as complete customer identification and billing information. The Event Participation Agreement is considered concluded and binding in the scope of the order upon the acceptance of the Customer's offer by AAI on behalf of the Organizer. Unless expressly stated otherwise, the price for Tickets is payable within 5 days of the conclusion of the relevant Event Participation Agreement and the Tickets will be sent to the Customer after the payment of their price by the agreed payment method.

G. Prices and postal charges

The price of the Ticket or Voucher is stated on the Web Portal or communicated to the Customer prior to the purchase of the Ticket at the Point of Sale. Unless expressly stated otherwise, the price of the Ticket and Voucher is VAT included and includes all pre-sale fees except service fees which may be charged when paying online based on the type of event, which is communicated to the Customer prior to the ordering and payment.

When making payment from abroad, the Customer is obliged to pay all bank fees, i.e. correspondence fees and fees of the beneficiary's bank. Payment must be made well in advance of the reservation expiry date due to the time necessary for the transfer of funds between the banks.

If the Customer wishes to use any of the available discounts, he/she is obliged to prove that they are rightfully entitled to the discount to the staff at the entrance to the venue of the event. Terms and Conditions for providing discounts are listed on the Website at the respective event, or possibly at a Point of Sale. Should the Customer fail to comply with the above conditions for granting a discount directly at the event venue, he / she will not be allowed to enter the event and is not entitled to a refund.

I. Complaints

The Customer is obliged to check that the details on the Tickets are correct and complete immediately after the collection or delivery of the Tickets (especially the name of the event, the place and time of the event, the price and number of tickets as well as other parameters). The Customer is obliged to report to the personnel at the Contractual Sales Point or by e-mail (Email) stated on the Web Portal any complaints regarding the content of the Tickets immediately after their collection. Later claims will not be considered. Failure of the Contractual Sales Points or Web Portal is not subject to a complaint.

Complaints regarding the content of the Tickets, particularly printing errors, incomplete or incorrect data or designation of the type of Ticket are handled by the personnel at the Point of Sale by filing an immediate complaint, based on the information obtained from AAI representatives. The personnel at the Point of Sale will give the Customer information on the manner and date of settlement of the complaint. If it is not possible to cancel the claimed Ticket for technical reasons, the personnel at the Contractual Point of Sale is obliged to fill in a complaint form with the Customer. A similar procedure applies to Voucher claims. In the event of a legitimate cancellation of a complained order, the Customer is obliged to return the issued ticket to the personnel at the Contractual Point of Sale.

AAI, as a Ticket distributor, assumes no responsibility for an event organized by the Organizer unless the organizer itself is the Organizer. The Customer is obliged to apply directly to the event Organizer regarding all complaints concerning the event itself, in particular changes in the programme, in dates or in the event of a cancellation of the event, including claims for compensation of the damage incurred to the customer or any third party in connection with the event and all claims arising from the Event Participation Agreement. If the organizer is not the Organizer itself, the list of organizers including their contact details is available here at www.

A paid admission fee is not refundable unless explicitly stated otherwise. A purchased Ticket is not subject to exchange. In case of loss or damage, no replacement of the Ticket is provided.

Any other claims arising from a breach of the Customer's obligations after the payment of the Tickets via the Web Portal will not be considered. Any other disputes will be settled by legal means according to the legal regulations of the Czech Republic.

J. Return of Admission Fee and Saving Clauses of the Organizer

Individual events are subject to change and short-term postponements. Current dates and changes of events are stated on the Web Portal, or in the press and other media based on the AAI´s choice.

The conditions for a refund of the Admission Fee in case of the cancellation of an event shall be determined by the respective Organizer of the event within 10 days from the determination of such a fact. AAI is entitled to refund the Admission Fees paid by the customer solely in the amount and under specified conditions upon the order of the Organizer, provided the Organizer allocates adequate funds for this purpose. If AAI is not instructed to refund the Admission Fee by the Organizer, Customers may file their claims under the Event Participation Agreement directly against the Organizer. In case of cancellation of an event, Customers shall be informed about the manner of returning the Tickets at each Point of Sale, on the Web Portal, in the form of a reply to an inquiry sent by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Unless otherwise stipulated in the instructions for refunding the Admission Fee by the Organizer, the amount indicated on the Ticket as a pre-sale or booking fee will not be refunded upon refunding the Tickets to the Customer.

Unless otherwise specified in each specific case, as agreed with the event Organizer, the Admission Fee will be refunded at the Point of Sale where the Ticket was purchased. In case of paying the Admission Fee by means of an on-line payment or a transfer to a bank account, the Fee shall be refunded at the AAI box office seated at the Hybernie Theater, nám. Republiky 3/4, 111 21 Prague 1, box office on the left. Upon receiving the refund, the Customer is obliged to return the issued Ticket without undue delay to the personnel at the Contractual Point of Sale.

K. Privacy Policy

Information on processing personal data of individuals within the service. The information describes the basic principles of processing personal data of the registered users of the service.

The personal data administrator is Agency Artistic International s.r.o., Company ID: 227120147, registered office in Prague Chodov, Benkova 1698/9, postal code 149 00 and the place of business at Dr. Janskeho 410, 252 28 Cernosice, Prague - West 31, Prague 1, 110 00, registered in the Commercial Register kept by the Municipal Court in Prague in section C, insert 97786 (hereinafter AAI).

As of May 25, 2018 we will be processing your personal data in compliance with the Regulation (EU) 2016/679, the General Regulation on the Protection of Personal Data (hereinafter referred to as the “Regulation”) instead of the Act No. 101/2000 Coll., this information is already prepared taking into account the provisions of this Regulation.

What are the purposes for which your personal data is processed?

The data obtained within the service is used for the following purposes:

  1. to execute the concluded contract, resp. provide access to the service which you use through our site, incl. records of users of this service and contractual relations (all processed data will usually be used for this purpose)
  2. to sell tickets for individual events, which we usually organize. We may also act as the so-called personal data processor for the relevant Organizer on whose behalf we act if we process any data for you
  3. to protect our rights or the rights of the third parties, for instance in the event of a lawsuit concerning our services. Usually all processed data will be used for this purpose
  4. statistical purposes - for this purpose no information on purchased tickets revealing the identity is used, only the numbers of sold tickets.
  5. measurement of visit rate of - it is the data obtained through cookies
  6. improving the content of and their development
  7. ensuring the security of our systems and network against external attacks or misuse by users, in the normal market scope
  8. for the purposes of keeping accounting records and fulfilling other legal obligations (documenting consent to the processing of your personal data and fulfilment of other obligations under the Regulation, and possibly other regulations in the field of personal data protection)
  9. to an adequate extent for direct marketing, i.e. better targeted display of content and advertising on our site to individual users and for sending business messages (newsletters)

We usually process your data in our own computer systems, although we may also use third-party systems (processors).

Legal Basis for Processing

The legal basis for the processing of your personal data is the necessity to execute the contract or measures taken before the conclusion of the contract, whether it is the use of the service or purchasing Tickets, rightful interests of AAI (given by our interest in protecting our rights, claims, by processing data for statistical purposes, measuring traffic to our website, improving the content of our website and its further development, ensuring the security of our systems and network and direct marketing) the third parties (especially our contractors involved in the contract execution for You) and meeting legal requirements (prevention of tort / delict, compliance with the requirements of the personal data protection regulations (especially Act No. 101/2000 Coll. and the Regulation), accounting and compliance with tax regulations).

Please note that if we process your personal data with your consent, you have the option to revoke this consent at any time (please contact us at the contact details below). The withdrawal of consent shall not affect the legality of the data processing based on the consent given prior to its withdrawal.

Your consent may also be the legal basis for the processing of your data, especially if you fill in some data that are not marked as mandatory. In this case, you can withdraw your consent at any time. In this case, we will stop processing this data for that purpose, but we may store it as part of the security logs that document your account activity. Please note that the withdrawal of consent to the processing of personal data does not affect the lawfulness of the data processing based on the consent given prior to its withdrawal.

What data do we process and what are their sources?

The personal data which we process is usually obtained directly from you, or as a part of monitoring your activity within our website (accounts). In justified cases (especially when recovering amounts due), we may also seek additional information about you from open sources.

The information which we collect in connection with the registered users of our service is obtained primarily from you and will contain: filled in login data (e-mail), password, name and surname, residence (region, city).

We process data on how you have registered or given your consent to the processing of your personal data and when you cancelled your registration or revoked your consent.

We store logs of your activity within your account in order to document your steps and as a security measure. If we are forced to cancel your registration, e.g. after a violation of the terms and condition of the service, we will store your basic data and the reason for cancellation of the service.

The personal data which we process will be obtained either directly from you (by providing it to us as part of the registration for the service and your activity within the service interface or from individual correspondence with you) or as part of monitoring your activity within our service.

How long will we process the data?

We only process your personal data for the necessary period in order to fulfil the purpose of its processing and at the same time, the legal and contractual obligations which we have. We process personal data processed in connection with the Agreement or in connection with the execution of the legal obligation for as long as the Agreement or the legal obligation are effective and for the period required by law to archive your personal data. If your personal data is not subject to the mandatory archiving, for 3 years from the date of fulfilment of the purpose of processing personal data.

To prevent duplicate accounts, we store the given email addresses for an extended period in order to prevent the same information from being reused. The same applies to storing account cancellation information.

We can also, to a reasonable extent, make news releases from different AAI events which will be published in the media. There is no time limit for such news coverage.

The indicated periods may be exceeded where appropriate, given the circumstances, such as when the regulatory authority initiates an inspection or in the case of a running dispute.

Cancellation of the Registration

You may terminate the use of the ticket sales network at any time (this applies to the registration, not to the use of paid services). Should you wish to cancel your account, please contact the service administrator to complete the cancellation process with you. By cancelling the registration, we will stop using your data for the service. Please note that, as stated above, even after the cancellation of your registration, some data will be stored as a backup to protect our company and third-party rights, IT security, and to demonstrate the compliance of our activities with legal regulations, especially those concerning privacy. Cancellation of the registration does not automatically delete the already published posts.

To whom may we disclose information about you?

If you buy a Ticket from us, we can make your data available (depending on the nature of the cooperation) to the respective Organizer for the purpose of providing the service and for direct marketing. To this extent, AAI acts as a data processor for the Organizer.

AAI may otherwise disclose your personal information to the third parties only if it is imposed or permitted by law or with your consent. AAI makes personal data available to processors or other recipients only to the usual extent:

AAI Suppliers of external services (typically programming or other supportive technical services, server services, mailing, services related to measuring traffic to our website and personalizing their content based on the user´ preferences),

Operators of backup servers or operators of technologies used by AAI who process it to ensure the functionality of the relevant AAI services

Personal data may also be passed on to public authorities upon request or in case of suspected infringement.

Are you obliged to provide us with your personal data?

You provide your personal information to AAI voluntarily (however, if you want to register for our service, we require some information as mandatory, that is, should you not wish to provide it, you will not be able to use the service or order the paid products). If, in some cases, you are required to provide personal data for processing under a specific law, you will be specifically informed.


Please note that if the legal reason for processing of your personal data is your consent, you can revoke such consent at any time free of charge at the contacts below. The withdrawal of consent to the processing of personal data does not affect the lawfulness of the data processing based on the consent given prior to its withdrawal.

Right to object

You can object to the processing of your personal data by using the contact details below or preferably by email on This email address is being protected from spambots. You need JavaScript enabled to view it. . In the email, please state the specific situation that leads you to the conclusion that AAI should not process the data. Please note, however, that even in the above cases, personal data will sometimes be processed in parallel for other purposes, which would justify AAI continuing to process such data.

However, the possibility to object does not apply to all processing cases, e.g. it cannot be used when we process your data necessary for the execution of the contract or when it is required by law to process it. The right to object is stated in Article 21 of the Regulation.

In the case of processing personal data for direct marketing purposes (typically sending commercial messages), it is always possible to object without further justification. You have the same right under Section 7 of Act No. 480/2004 Coll.

Commercial Communication

We will also process the data about the current and past users of our services or individuals who have given us consent to do so for the purpose of direct marketing, which typically means sending of e-mail commercial communications for the given service. Sending commercial communications is usually not time-limited, however, should you wish that we no longer send such commercial communications, we will not send them to you. We will continue to process the basic information on sending such communications for a reasonable period to demonstrate why we have sent you these offers. We will not pass your data to any third parties for the purpose of sending offers (except for our subcontractors - processors who will process the data for us).

In order to send you commercial communications, we will process the following personal data: Your name, surname, your e-mail address and possibly an overview of the e-mails we have sent to you. In this context, we may, to a reasonable extent, use also other data provided to us as part of our service to include you in a general group of persons with similar preferences and, in some cases, to limit the business communications sent to such which may be of interest to you. We will process this data for the purpose of sending commercial messages, i.e. for the purpose of direct marketing. These commercial messages will be sent by our company and they will be related mainly to the sale of tickets

We will send you business messages at reasonable periods, usually once a month. The newsletters contain information about our service, other web services of our company and possibly interesting offers related to the topic of our server. You may refuse to be sent such communications at any time by sending a request to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Data Updating

The administrator is obliged to process personal data accurately and to add incomplete data when necessary. Therefore, if the information provided by you changes, we would like to ask you to send information about such change or to change it in the service interface.

Cookies and third-party services

We use the so-called Cookies to distinguish between individual computers and individual settings of some services. Cookies are not used to collect any sensitive personal information.

Information about your rights

Information according to Act No. 101/2000 Coll. on the protection of personal data for the period up to 24.5.2018

In accordance with the provisions of Section 5, Section 11, Section 12 and Section 21 of Act No. 101/2000 Coll., On the Protection of Personal Data, we hereby inform natural persons (so-called Data subjects), whose data are processed by AAI, of their statutory rights:

Each Data subject shall have the right to access their personal data and the right to rectify their personal data. Should a Data subject discover or consider that the administrator or processor processes his or her personal data in a manner which infringes the protection of the privacy and personal life of the Data subject or the law, in particular if the personal data is inaccurate for the purpose of its processing, he/she may ask the administrator or processor for an explanation or request that the administrator or processor redress these deficiencies. This may include blocking, correcting, supplementing or destroying the personal data. If the Data subject's request is found justified, the administrator or processor shall immediately remedy the defective condition.

If the administrator or processor fails to comply with the Data subject's request, the Data subject shall have the right to contact the Office for Personal Data Protection (this does not preclude the Data subject from contacting the Office for Personal Data Protection without further action). If the processing of personal data of the Data subject resulted in other than property damage, a special law shall be applied in asserting their claim.

Information for the period from 25 May 2018 pursuant to Regulation (EU) No 2016/679 of the European Parliament and of the Council (hereinafter referred to as the “Regulation”):

A natural person has the right to request from the personal data administrator:

(a) require access to personal data processed by the administrator, which means the right to obtain the confirmation from the administrator whether or not the personal data concerning him/her is processed and, if so, the right to access such personal data and further information referred to in Article 15 of the Regulation,

(b) request the rectification of the personal data processed concerning him/her, if it is inaccurate (Article 16 of the Regulation). Considering the purposes of the processing, in some cases he/she has the right to request the completion of the incomplete personal data,

  1. c) request the deletion of personal data in the cases provided in Article 17 of the Regulation.
  2. d) require restrictions on the processing of data in the cases provided in Article 18 of the Regulation,

(e) obtain the personal data concerning him/her, and

(i) which we process with his/her consent, or

(ii) which we process for the execution of the contract to which such a natural person is a party,

  1. f) has the right to object to data processing within the meaning of Article 21 of the Regulation on grounds relating to their specific situation.

Should we receive such a request, we shall inform the claimant of the action taken without undue delay and in any case, within one month of receipt of the request. This deadline may be extended by a further two months if necessary, depending on the complexity and number of requests. Our company is not obliged to comply in whole or in part with the request in certain cases stipulated by the Regulation, particularly when the request is manifestly unfounded or disproportionate.

If we receive the above request but have reasonable doubts about the identity of the claimant, we may ask him to provide additional information necessary to confirm his identity.

If the Data subject believes that AAI is processing his / her personal data unlawfully or otherwise violates his / her rights, he / she has the right to file a complaint with the supervisory authority (i.e. the Office for Personal Data Protection) or to seek judicial protection.

Should you have any inquiries or comments regarding privacy or exercising your legal rights, please, use the following contacts:

phone: +420 224224706, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Agency Artistic International Ltd., Dr. Janskeho 410, 252 28 Cernosice, Prague - West

For more information about your rights regarding the protection of your personal data, see the Office for Personal Data Protection

L. Final Provisions

The provisions aimed at the consumer protection according to legal regulations and these Terms and Conditions do not apply to customers entering into contractual relations with the Organizer or AAI as entrepreneurs. The nature of the service provided and the provisions of § 1837 (a). j) of the Civil Code forbid the customer to withdraw from the Event Participation Agreement.

The Client hereby assumes the risk of changing circumstances within the meaning of Section 1765 (2) of the Civil Code.

If the contract is concluded with an international party, the contracting parties have agreed that their rights and obligations are governed by the law of the Czech Republic, excluding the conflict of laws rules. This is without prejudice to consumer rights arising from generally binding legal regulations.

In accordance with the Section 14 of Act No. 634/1992 Coll., On Consumer Protection, as amended, the Operator informs that the competent authority for the out-of-court settlement of consumer disputes related to the Agreement is the Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15 , 120 00 Praha 2, website:

AAI assumes no liability for the correctness, completeness or currency of the information in the event offer on the Web Portal except for intent or gross negligence, and reserves the right to change the prices of Tickets and Vouchers in the PRAGUECLASSICCONCERTS.CZ network at any time or without stating the reason. Unless it is a typographical error and the nature of the matter does not indicate otherwise, the information and instructions given on individual Tickets shall take precedence over the provisions of these Terms and Conditions.

The Ticket can serve as a simplified VAT receipt according to valid legal regulations in case the Organizer of the given event is a VAT payer. If the Customer requires the issue of an invoice, it is necessary to apply for it at an AAI establishment by sending a request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

Should any provision of these Terms and Conditions become invalid, ineffective or unenforceable, the validity, effectiveness or enforceability of the other provisions shall remain unaffected.

The Terms and Conditions come into effect on April 1, 2018 and AAI reserves the right to change them at any time.